Refund Policy
We customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [14] days from the date of delivery to request a return. To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in the original packaging
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Include the receipt or proof of purchase
To start a return, contact us at Clavtherapies@gmail.com. Items sent back without first requesting a return will not be accepted.
2. Non-Returnable Items
Certain types of items cannot be returned:
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Gift cards
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Downloadable or digital products
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Perishable goods (such as food or flowers)
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Personal care items (for hygiene reasons)
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Sale/clearance items (if marked final sale)
Please contact us if you have questions about your specific item.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within [5–10] business days.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your email].
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., you received the wrong or damaged item). Original shipping costs are non-refundable.
6. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at Clavtherapies@gmail.com
7. Contact Us
If you have any questions about our refund policy, reach out to us at:
Email: Clavtherapies@gmail.com